Data Infrastructure &
Analytics Enablement for HashPack
Designing and implementing a Grafana-based analytics solution for real-time insights, streamlined decision-making, and a scalable foundation for future data capabilities.
Client
HashPack
Industry
Digital Wallets • Web3 Infrastructure • Hedera Ecosystem
Overview
HashPack is the leading non-custodial wallet in the Hedera ecosystem, serving a global user base. As its platform expanded, HashPack needed deeper insight into operational metrics, network activity, user behavior, and system performance to support more informed product decisions and internal strategy.
Hgraph partnered with HashPack to design and implement a Grafana-based analytics solution, enabling the team to access real-time insights, streamline internal decision-making, and create a scalable foundation for future data capabilities.
Challenge
As HashPack grew, several challenges emerged:
- Fragmented data sources made it difficult to assemble a unified, trusted view of product and operational metrics.
- Manual reporting processes created delays and limited visibility into trends affecting user experience, infrastructure health, and feature adoption.
- The team needed real-time visibility to make data-driven decisions, manage rapid growth, and support an expanding roadmap.
- HashPack required a solution that was secure, reliable, and efficient, given the sensitivity and scale of wallet operations.
The goal was clear: establish a data and analytics layer that delivers actionable insights without adding operational burden.
Solution
Hgraph designed and delivered a custom Grafana analytics dashboard suite, powered by a structured data pipeline tailored to HashPack's needs.
Key Capabilities
Unified, Real-Time Visibility
The dashboards consolidate core operational, product, and infrastructure metrics into a single pane of glass, enabling rapid situational awareness across teams.
Data Models Purpose-Built for Wallet Workflows
We created curated data views optimized for how HashPack needs to analyze usage patterns, feature performance, transaction activity, and cross-network interactions.
Internal Decision-Support Tooling
The solution empowers product, engineering, and operational leaders with clear insights to guide roadmap decisions, performance tuning, and user experience improvements.
Scalable and Extensible Architecture
The design supports additional data sources, metrics, and visualizations, ensuring HashPack can expand its analytics capabilities as the platform evolves.
How It Works
Data from key systems and services is collected and structured for analysis.
A tailored data pipeline processes and prepares the information for visualization.
Grafana dashboards present real-time and historical insights across operational, product, and performance domains.
Teams use the dashboards to monitor trends, diagnose issues, and inform strategic decisions.
This workflow creates a reliable, continuous feedback loop between product usage, operational performance, and organizational decision-making.
Impact
The solution strengthened HashPack's ability to operate, innovate, and scale:
Outcome
Hgraph's work with HashPack delivered a robust, real-time analytics environment that enhances product intelligence and operational awareness.
By providing a cohesive and extensible data platform, HashPack is now better equipped to:
Understand user activity and feature adoption
Optimize performance and reliability
Support strategic planning with accurate insights
Build future data products on a solid foundation
This collaboration positions HashPack to continue leading the Hedera wallet ecosystem with a deeper understanding of the data behind its growth and success.
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