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Frequently Asked Questions
What networks does Hgraph support?
Hgraph currently provides full support for Hedera, with Bitcoin, Ethereum, and Base coming soon. Our multi-chain architecture means you can access all networks through a single API key and unified interface.
How do I get started?
Sign up for a free account at dashboard.hgraph.io. You'll receive an API key immediately and can start making requests within minutes. Check our documentation for quickstart guides.
What's the difference between Data Layer and Intelligence?
Data Layer provides raw blockchain data access through GraphQL, REST, and JSON-RPC APIs—perfect for developers building applications. Intelligence adds AI-powered analysis on top, providing benchmarks, anomaly detection, and plain-English insights—ideal for analysts and decision-makers.
Do you offer custom enterprise solutions?
Yes! We work with enterprises on custom data pipelines, dedicated infrastructure, SLA requirements, and bespoke development projects. Contact us to discuss your needs.
What's your uptime guarantee?
We offer a 99.9% uptime SLA for all paid plans. Our infrastructure is battle-tested, powering over $400K in enterprise projects. For mission-critical applications, enterprise plans include enhanced SLAs.
Can I use Hgraph with AI agents like Claude or ChatGPT?
Hgraph provides an MCP (Model Context Protocol) server that allows AI agents to query blockchain data directly. This enables natural language queries about on-chain data, making it easy to integrate blockchain intelligence into AI-powered applications.
How does billing work?
We bill monthly based on your plan tier. Each plan includes a set number of API requests. If you exceed your limit, you can upgrade your plan anytime. We don't charge overage fees—your access is simply rate-limited until the next billing cycle or you upgrade.
Still have questions?
Our team is here to help. Reach out and we'll get back to you as soon as possible.
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